> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cloneable.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# IQGeo troubleshooting

> Messages you might see in the Cloneable extension with IQGeo, and what to do

## Signing in

<AccordionGroup>
  <Accordion title="Open IQGeo in a tab, or Sign in to IQGeo in a tab">
    The extension works through your IQGeo tab. Open IQGeo in Chrome, sign in, and make the IQGeo tab the active one. If your IQGeo session expired, sign in again and click **Refresh** in the panel.
  </Accordion>

  <Accordion title="Sign in to app.cloneable.ai in this Chrome to use your jobs">
    Sign in to [app.cloneable.ai](https://app.cloneable.ai) in the same Chrome profile, then click **Refresh**. The extension uses whichever Cloneable organization your browser is signed in to.
  </Accordion>

  <Accordion title="I don't see IQGeo in the extension">
    Check the extension is installed from the [Chrome Web Store](https://chromewebstore.google.com/detail/cloneable/lhcnlckpplkmdiofklhinjjbohcocjpc) and up to date.

    IQGeo appears once Chrome has visited an IQGeo site. If your IQGeo isn't on an `iqgeo.cloud` address, add it under **Private servers** on the extension's Home screen and allow access when Chrome asks.
  </Accordion>
</AccordionGroup>

## Setting up

<AccordionGroup>
  <Accordion title="Read the data dictionary, but not the palette and map styles">
    The map in your IQGeo tab hadn't loaded. Check that IQGeo shows the map and you are signed in, then click **Re-read**.
  </Accordion>

  <Accordion title="Can't create it yet">
    The check found problems before creating anything. Each line says what to change. Nothing was created.
  </Accordion>

  <Accordion title="Not created. Anything made on the way was removed">
    Something failed partway through. The extension removed everything it had made, so you can run Step 3 again safely.
  </Accordion>

  <Accordion title="Someone else needs to set up, but they don't have IQGeo">
    Setup reads IQGeo's forms from the signed-in IQGeo tab, so it must be done by someone with IQGeo access and a Cloneable account that can manage configurations. Once it exists, everyone in your Cloneable organization can use it.
  </Accordion>
</AccordionGroup>

## Bringing a scenario in

<AccordionGroup>
  <Accordion title="Select the scenario in IQGeo first">
    Click the scenario's outline or title on IQGeo's map. Its name appears under **Scenario** in the panel.
  </Accordion>

  <Accordion title="Scenario has no boundary in IQGeo">
    The extension brings in what's inside the scenario's boundary. Ask your design team to add a boundary to the scenario in IQGeo.
  </Accordion>

  <Accordion title="Nothing of the ticked kinds is inside this scenario">
    Tick more feature types under **What to bring in**, or check you selected the right scenario.
  </Accordion>

  <Accordion title="Some features failed">
    Failed features are listed with the reason. Click **Retry the ones that failed**. If a span fails because its pole isn't in the import, update the extension: version 2.2.1 brings in poles just outside the boundary for spans that cross it.
  </Accordion>
</AccordionGroup>

## Sending to IQGeo

<AccordionGroup>
  <Accordion title="This job's configuration wasn't made from IQGeo">
    Only jobs that use an IQGeo configuration can be sent. Bring the scenario in from the **From IQGeo** tab to get one.
  </Accordion>

  <Accordion title="Not sent: outside the scenario, or not in this scenario">
    Sending is limited to the job's scenario. Move the feature inside the boundary in Cloneable, or ask your design team to adjust the scenario.
  </Accordion>

  <Accordion title="Held back">
    A feature is missing something IQGeo needs, such as pole height. The review lists each group with how to fix it and links to the objects in Cloneable. Fix them and click **Refresh**.
  </Accordion>

  <Accordion title="Stopped at a batch, or an interrupted send">
    The send stopped partway, for example because the IQGeo session expired. Nothing after the stop was sent. Sign in to IQGeo again, click **Refresh**, then **Send** to continue from where it stopped. Nothing is sent twice.
  </Accordion>

  <Accordion title="IQGeo is busy, waiting">
    IQGeo asked the extension to slow down. It waits and retries on its own. Keep the tab open.
  </Accordion>

  <Accordion title="IQGeo refused the request as too large">
    Nothing in that request was saved. Send fewer photos at a time, or contact us to lower the batch size.
  </Accordion>
</AccordionGroup>

## How it behaves

* **Bringing a scenario in again** updates the job's values from IQGeo. It doesn't move objects in Cloneable, and it overwrites Cloneable changes to fields that IQGeo also has. Send fielders' changes before bringing the scenario in again.
* **On send, Cloneable wins.** Values from the job replace the values in IQGeo.
* **Deleting:** features that existed in IQGeo before Cloneable are never deleted, only unlinked.
* **Moving a pole** also moves anything that shares its point and the ends of its paths.

Still stuck? Message us from the chat in [Cloneable](https://app.cloneable.ai).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.